Updated on August 23rd, 2024
What Gets Measured Gets Managed
In facility management, many only measure SLAs and ticket times, missing out on critical insights and exposing businesses to unmanaged incidents, high failure rates, and extended downtimes.
MCIM’s platform goes beyond the basics. As Stuart Chambers explains, measuring incidents, failure rates, and mean time to repair, means managing and optimizing your operations effectively.
Watch the video to see more.
Transcript:
Hello everybody. It’s Stuart Chambers. I’m the director of strategic Services with Mission Critical Information Management, also known as MCIM, and I’m excited to report for a little bit about some of the common problems that we see with our customers and how the power of MCIM’s platform can resolve this. I like to bring these up in the context of the clichés that we’ve all heard about before, having been in this industry for a while.
The first one that I want to bring up, I think we’ve all heard before, is “what gets measured, gets managed.” And this is very fundamental to MCIM and it’s value proposition and that we are able to manage all aspects of data center operations. Much more than just ticket performance time, ticket completion time, and SLA. Those are very important parts of operations management within data centers and in facilities, but it’s not the only piece.
There’s other data points such as incidents, such as failure rates, such as mean time to repair, mean time between failures. All of these are different data points that MCIM is capable of measuring and then letting you manage the outcome.
