How a Global Bank reduced IT incidents by 70% with MCIM

The Challenge

A top-10 global bank with more than 50 critical sites was experiencing high rates of IT incidents. Worse, the client’s lack of systems led to higher spending on reporting what happened than solving the root causes of the incident. With industry impact incidents costing an average of $740,000, the client needed a solution to stop the increasing losses.

The Solution

The client implemented the full MCIM (Mission Critical Information Management) by Fulcrum Collaborations suite, creating a single source of truth for all critical asset information. By seamlessly integrating data, MCIM empowered the client to locate and identify the problems.

The Results

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reduction of IT impact incidents within 18 months

The Conclusion

Utilizing MCIM’s real-time analytics, the client was able to diagnose systemic causes and develop solutions for targeted remediation. By using MCIM:

  • Asset risk statistics were revealed across their portfolio using real-time data

  • Monthly uptime and granular root cause reporting implementation allowed the client to observe trends

  • “Bright Spot” analysis of high/low performing sites supercharged process improvement

After implementing the full MCIM suite, the client saw a sustained reduction of impact incidents by 70% within 18 months, generating annual savings of more than $3 million.