Data Center OS: Incidents and Near Misses

Gain valuable insights and tools to proactively address maintenance needs and make informed decisions on asset replacement and optimization.

Capture incidents and events now to prevent more later

You have to know your risks to avoid them. And with MCIM’s Incident and Near Miss Reporting features, your teams can easily document failures, incidents, and near-miss events within your data center, enabling proactive measures to prevent future incidents, improve operational reliability, and enhance your overall asset management strategy.


Structured Asset Detail Management

It’s easier to categorize, track, and analyze incidents and near misses for specific assets thanks to MCIM’s structured, holistic approach to managing your asset details.

Good Save / Near Miss Programs

Implement “Good Save” or near-miss programs and encourage a culture of proactive incident prevention and reporting among data center personnel.

Uptime and Equipment Failure Modes

MCIM tracks uptime metrics and equipment failure modes, aiding data center managers in prioritizing maintenance efforts and optimizing resource allocation.

Other Key Features

Failure Tags and Root Cause Analysis

MCIM empowers data center operators to identify underlying factors contributing to incidents and failures.

Situation Room

Monitor emergency procedures, incidents, readiness, and more, all while tracking natural disasters that may impact your data centers.

Procure-to-Pay and Total Cost of Ownership (TCO)

Streamline and optimize purchasing decisions, centralize vendor information, and easily generate total-cost-of-ownership to take control of your budgeting process.

Reducing human error incidents by 84% in 18 months

When a client needed a solution to provide actionable insight to inform a tactical approach to preventable incidents caused by human error, MCIM helped, leading to a 32% reduction in preventable human error incidents within three months and a sustained reduction of preventable human error incidents by 84% 18 months after implementing the program.

Frequently Asked Questions

What is the purpose of Incident and Near Miss Reporting?

The purpose of Incident and Near Miss Reporting in data center facility management is to ensure the safety, security, and efficiency of the data center environment. By identifying and documenting incidents and near misses, facility managers can gather valuable information that allows them to analyze trends, identify patterns, and make data-driven decisions to improve operations. Incident and Near Miss Reporting also helps to create a culture of proactive risk management and continuous improvement, as it encourages employees to report and share any unplanned events or occurrences that could potentially impact the data center.

How does MCIM capture and document incidents and near misses?

MCIM offers a user-friendly interface for data center personnel to record incidents and near misses systematically. This documentation includes details such as the date, time, location, equipment involved, and a description of the event.

What types of incidents can be reported using MCIM?

MCIM allows the reporting of a wide range of incidents, including equipment failures, power disruptions, temperature anomalies, security breaches, and any events that pose a potential risk to data center operations.

How does MCIM support root cause analysis for incidents?

MCIM incorporates failure tagging and root cause analysis tools. Users can tag incidents with relevant keywords and utilize the analysis features to identify underlying factors contributing to incidents, enabling data center managers to address the root causes effectively.

Can MCIM assist in proactive incident prevention?

Yes, MCIM promotes proactive incident prevention by supporting the implementation of “Good Save” and near-miss programs. It fosters a culture of reporting and prevention within the data center workforce, encouraging early identification and mitigation of potential issues.

Does MCIM provide insights into incident trends?

Absolutely. MCIM offers dynamic visibility into incident trends, revealing patterns and recurring issues. This data helps data center operators make informed decisions about maintenance, replacements, and strategies to minimize future incidents.