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Reducing human error incidents by 84% in 18 months

The Challenge

Faced with a growing number of preventable incidents caused by human error, the client needed a solution that provided actionable insight to inform a tactical approach to reducing these incidents.

The Solution

By utilizing the full MCIM (Mission Critical Information Management) by Fulcrum Collaborations suite, the client was able to gain:
  • Instant asset visibility enabled risk monitoring across the entire portfolio
  • Early warning of impending equipment failures via predictive maintenance analytics allowed proactive prevention of downtime events
  • Clean, accurate, and comprehensive asset data and SOPs preempted maintenance oversights and unauthorized infrastructure changes
  • The Results

    0 %
    decline in preventable incidents between Q1 2016 and Q3 2017

    “THIS IS THE BEST TOOL I’ve seen in the 25 years I’ve been working in the industry.”

    – Chief Engineer,
    Multinational Technology Corporation

    The Conclusion

    By fully leveraging MCIM as its infrastructure management backbone, this data center achieved dramatic results:

    • An 84% decrease in preventable incidents over 18 months.
    • 32% reduction within the first three months, proving immediate and sustained impact.
    • Strengthened defense against security and compliance-linked catastrophic risks.
    • A collaborative culture with a shared dedication to proactive risk reduction.


    Risk resilience must be a top priority for today’s data centers pursuing world-class reliability. Uniting advanced data analytics with robust process automation through an operating system like MCIM can change your business. Click here to speak to an expert and learn more about the MCIM DCOS solution.