As companies mature, they can face a crossroads of growth vs. scale. Often, “if it ain’t broke” becomes the roadmap to manage growing revenue at the same pace as adding resources.
But this can limit your ability to scale your business and see increased revenue while keeping costs in check.
One key difference between companies scaling vs. growing – or achieving either at all – is planning and investing ahead of time to standardize key processes, functions, and supporting technology.
For many in facilities management, the industry has been behind the curve when it comes to investing in platforms, processes, and people, leading to many companies facing declining client satisfaction, falling short of compliance, risking imposed financial penalties from SLA violations, or worse.
This struggle isn’t unique to facilities management: many businesses run into system challenges as they continue to scale:
- Some face demands that outpace the organization’s ability to adapt, with systems, data, and processes quickly spiraling out of control.
- Others grow slowly over time, adding new systems after new systems (after new systems) as needs arise.
Both scenarios result from not investing time or money early to keep the team efficient, customers happy, and profits growing. Both lead to disjointed systems and silos that result in a higher total cost of ownership (TCO) and lower ability to deliver quality services to clients.
Yet investing in the tools, creating processes, and providing necessary training is often the difference between incredible success or crippling inefficiencies.
- Platform: avoid disjointed systems and have a ‘single-source-of-truth’ operating platform that you can work in and rely on for day-to-day efforts
- Processes: define and embed uniform operating procedures within that platform
- People: provide access and education for team members to work in that uniform way throughout the portfolio
By standardizing these elements early, businesses in facility management and across industries can be ready to scale at an accelerated pace without compromising quality and compliance. With the correct recipe, appropriately deployed and enabled by flexible technology, companies can create efficiencies that change how they do business — and increase the bottom line.
Invest to scale your business in the future
The right operating platform to manage your assets is key to helping any business scale. With MCIM, your business can see immediate savings and deliver better services on day one while building toward a more sustainable and successful future. Onboarding with MCIM is easy, with a proven transition and migration plan that ensures every asset only has clean data. The immediate results are huge, with most companies who use MCIM seeing an ROI realized within their first year of use.
Request a demo today to see how MCIM can help transform your business.