Customer Portal
90 percent of customers expect access to an online portal for self-service support (Microsoft).
By utilizing MCIM’s Customer Portal, colocation providers can elevate the customer experience. Seamlessly integrated with the entire MCIM platform, it’s your key to granting intelligent, real-time access to the data that drives customer satisfaction and smart business decisions.
Empower your customers with 24/7 access to real-time data on power usage, asset utilization, maintenance windows, and more, freeing your support staff for mission-critical tasks.
By utilizing MCIM’s Customer Portal, colocation providers can elevate the customer experience. Seamlessly integrated with the entire MCIM platform, it’s your key to granting intelligent, real-time access to the data that drives customer satisfaction and smart business decisions.
Empower your customers with 24/7 access to real-time data on power usage, asset utilization, maintenance windows, and more, freeing your support staff for mission-critical tasks.
STREAMLINE AND AUTOMATE PROCESSES WITH A BRANDED CUSTOMER PORTAL
Benefits
Strategic Optimization
Automated portfolio insights allow for space and power optimization, revenue tracking, and upsell opportunities.
Unified Platform
Internal and external users utilize the same database of clean, connected data. Eliminate silos by merging ticket systems with CMMS and more to provide the most up-to-date and accurate data.
Robust Security and Management
Seamless access request management for visitors and technicians and comprehensive tracking of work times, procedures, and routine maintenance.
Case Studies
Explore our MCIM case studies to discover real-world success stories that highlight the power of our solution in driving operational excellence
Utilizing MCIM’s EAM (Enterprise Asset Management) and Incident Reporting modules, one client was able to locate and identify systemic UPS failures.
When a client needed a solution to provide actionable insight to inform a tactical approach to preventable incidents caused by human error, MCIM helped, leading to a 32% reduction in preventable human error incidents within three months and a sustained reduction of preventable human error incidents by 84% 18 months after implementing the program.
When a Top-10 global bank was experiencing a high number of IT incidents, they turned to MCIM’s real-time analytics to diagnose causes and develop solutions.