Fulcrum Collaborations and Salute partner to elevate data center operations
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Customer Portal

90 percent of customers expect access to an online portal for self-service support (Microsoft).

By utilizing MCIM’s Customer Portal, colocation providers can elevate the customer experience. Seamlessly integrated with the entire MCIM platform, it’s your key to granting intelligent, real-time access to the data that drives customer satisfaction and smart business decisions.

Empower your customers with 24/7 access to real-time data on power usage, asset utilization, maintenance windows, and more, freeing your support staff for mission-critical tasks.
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STREAMLINE AND AUTOMATE PROCESSES WITH A BRANDED CUSTOMER PORTAL

Branded Customer Portal Home Screen

Real-Time Data Access

Colocation providers can share instant access to real-time data with your customers. Choose what data you share and give customers self-service insight into real-time assets, power utilization, incidents, maintenance relevant to them, and more.

Enhanced SLA Response and Performance

Streamlined processes and direct work order dispatch to technicians lead to faster resolution times.
Work order management via customer portal
Branded Customer Portal Calendar View and Maintenance Schedule

Automated Efficiency

Scheduled maintenance and incidents are updated and displayed automatically and customers have access to real-time power usage reports, no more manual requests!

Integrated Shopping Experience

Customers can plan, manage, and track service requests, pricing, and contracts all within the portal.
MCIM Customer Portal

Benefits

Strategic Optimization

Automated portfolio insights allow for space and power optimization, revenue tracking, and upsell opportunities.

Unified Platform

Internal and external users utilize the same database of clean, connected data. Eliminate silos by merging ticket systems with CMMS and more to provide the most up-to-date and accurate data.

Robust Security and Management

Seamless access request management for visitors and technicians and comprehensive tracking of work times, procedures, and routine maintenance.

Case Studies

Explore our MCIM case studies to discover real-world success stories that highlight the power of our solution in driving operational excellence
data-driven capital planning

How One Global Financial Services Leader Streamlined Capital Planning with MCIM 

See how a global financial leader boost capital planning with MCIM—replacing spreadsheets with real-time insights, automation, and data-driven decisions.
IT OT Convergence Servicenow and MCIM

IT/OT Convergence: MCIM + ServiceNow = More Functionality, Less Stress

How a multi-tenant data center operator saved $500,000 and reduced downtime risk by leveraging MCIM as the source system of record for asset management.
Case Study: Preempt Battery Failures

Using MCIM to identify and preempt systemic battery failures

Utilizing MCIM’s EAM (Enterprise Asset Management) and Incident Reporting modules, one client was able to locate and identify systemic UPS failures.