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Global Service Level Agreements

Give your customers real-time visibility into SLA performance metrics. Proactively identify potential bottlenecks or issues that might affect service quality and help prevent SLA breaches and ensure that commitments are consistently met.
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What You Can Do

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Transparent Client Communication

Customized reporting and real-time performance dashboards facilitate transparent communication with clients. Provide clients with up-to-date information on SLA performance, demonstrating accountability and fostering trust in the partnership.

Client Retention and Satisfaction

Enhance client satisfaction and strengthen long-term relationships. Satisfied clients are more likely to remain loyal and even recommend your services to others, leading to increased client retention and business growth.
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Consistent SLA Adherence

Consistently meet and exceed SLAs across diverse clients and geographic regions with real-time monitoring and proactive issue identification.

Risk Prevention and Mitigation

Enable your data center to anticipate potential issues that might impact SLA performance with predictive and preventative maintenance. Prevent disruptions, downtime, and SLA breaches, and safeguard your clients’ operations.
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Competitive Differentiation

Give your data center a competitive edge in the data center industry with reliable SLA performance. Enhance your reputation and show your data center is a trusted partner that delivers consistent value to clients.

Benefits

Enhanced Client Satisfaction

Proactive Issue Resolution

Data-Driven Decision Making

Resource Optimization

Customized Reporting

Case Studies

Explore our MCIM case studies to discover real-world success stories that highlight the power of our solution in driving operational excellence
Case Study: Preempt Battery Failures

Using MCIM to identify and preempt systemic battery failures

Utilizing MCIM’s EAM (Enterprise Asset Management) and Incident Reporting modules, one client was able to locate and identify systemic UPS failures.

Reducing human error incidents by 84% in 18 months

When a client needed a solution to provide actionable insight to inform a tactical approach to preventable incidents caused by human error, MCIM helped, leading to a 32% reduction in preventable human error incidents within three months and a sustained reduction of preventable human error incidents by 84% 18 months after implementing the program.

How a Global Bank reduced IT incidents by 70% with MCIM

When a Top-10 global bank was experiencing a high number of IT incidents, they turned to MCIM’s real-time analytics to diagnose causes and develop solutions.