Fulcrum Collaborations and Salute partner to elevate data center operations
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Global Service Level Agreements

Give your customers real-time visibility into SLA performance metrics. Proactively identify potential bottlenecks or issues that might affect service quality and help prevent SLA breaches and ensure that commitments are consistently met.
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What You Can Do

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Transparent Client Communication

Customized reporting and real-time performance dashboards facilitate transparent communication with clients. Provide clients with up-to-date information on SLA performance, demonstrating accountability and fostering trust in the partnership.

Client Retention and Satisfaction

Enhance client satisfaction and strengthen long-term relationships. Satisfied clients are more likely to remain loyal and even recommend your services to others, leading to increased client retention and business growth.
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Sites by SLA

Consistent SLA Adherence

Consistently meet and exceed SLAs across diverse clients and geographic regions with real-time monitoring and proactive issue identification.

Risk Prevention and Mitigation

Enable your data center to anticipate potential issues that might impact SLA performance with predictive and preventative maintenance. Prevent disruptions, downtime, and SLA breaches, and safeguard your clients’ operations.
SLA completion
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Competitive Differentiation

Give your data center a competitive edge in the data center industry with reliable SLA performance. Enhance your reputation and show your data center is a trusted partner that delivers consistent value to clients.

Benefits

Enhanced Client Satisfaction

Proactive Issue Resolution

Data-Driven Decision Making

Resource Optimization

Customized Reporting

Case Studies

Explore our MCIM case studies to discover real-world success stories that highlight the power of our solution in driving operational excellence
data-driven capital planning

How One Global Financial Services Leader Streamlined Capital Planning with MCIM 

See how a global financial leader boost capital planning with MCIM—replacing spreadsheets with real-time insights, automation, and data-driven decisions.
IT OT Convergence Servicenow and MCIM

IT/OT Convergence: MCIM + ServiceNow = More Functionality, Less Stress

How a multi-tenant data center operator saved $500,000 and reduced downtime risk by leveraging MCIM as the source system of record for asset management.
Case Study: Preempt Battery Failures

Using MCIM to identify and preempt systemic battery failures

Utilizing MCIM’s EAM (Enterprise Asset Management) and Incident Reporting modules, one client was able to locate and identify systemic UPS failures.