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Work Order Management

Maintaining your assets is more than just rounds – you have to fix any problems you find as well. MCIM provides data center operators a powerful tool to efficiently oversee the entire lifecycle of work orders, from creation to completion.
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What You Can Do

Work Order Scheduler

Creation and Assignment

Easily create new work orders through an intuitive interface. Assign specific tasks to relevant teams or individuals, ensuring clear accountability for each task.

Vendor Portal

Your vendors can track their own time and efforts directly in MCIM, ensuring timely and accurate updates on your work orders.
Maintenance Support Portal
Work Orders

Real-time Tracking

Monitor the progress of work orders in real-time. Get updates on the status of tasks, track milestones, and identify potential bottlenecks to address them promptly.

Resource Allocation

Efficiently allocate resources, including manpower, equipment, and materials, to ensure that tasks are completed on schedule without resource shortages.
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Prioritization

Prioritize work orders based on their criticality and impact on data center operations. This enables you to allocate resources where they are most needed, enhancing overall efficiency.

Communication

Foster seamless communication between different teams and stakeholders involved in work order execution. Resolve queries, provide updates, and maintain a record of all communications within the platform.
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Work Order

Documentation

Maintain a comprehensive and standardized record of all work orders, including task descriptions, timelines, and completion status. This documentation is crucial for compliance, audits, and future reference.

Benefits

Streamlined Operations

Enhanced Visibility

Improved Collaboration

Reduced Downtime

Compliance and Accountability

Data-Driven Insights

Case Studies

Explore our MCIM case studies to discover real-world success stories that highlight the power of our solution in driving operational excellence
IT OT Convergence Servicenow and MCIM

IT/OT Convergence: MCIM + ServiceNow = More Functionality, Less Stress

How a multi-tenant data center operator saved $500,000 and reduced downtime risk by leveraging MCIM as the source system of record for asset management.
Case Study: Preempt Battery Failures

Using MCIM to identify and preempt systemic battery failures

Utilizing MCIM’s EAM (Enterprise Asset Management) and Incident Reporting modules, one client was able to locate and identify systemic UPS failures.

Reducing human error incidents by 84% in 18 months

When a client needed a solution to provide actionable insight to inform a tactical approach to preventable incidents caused by human error, MCIM helped, leading to a 32% reduction in preventable human error incidents within three months and a sustained reduction of preventable human error incidents by 84% 18 months after implementing the program.