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What is a Work Order? And 5 Expert Benefits to Digitizing Them

December 15, 2022

What is a work order?

A work order is a document used by a business to track and manage customer service requests or repair jobs. The work order contains all information and steps necessary to complete a maintenance task. In addition, it includes details such as the customer’s contact information, a description of the requested service, and the estimated cost.

Staff can manually generate work orders through a work request submitted by a client, staff member, or tenant, or they can be automatically generated through a work order management software or preventative maintenance schedule. Utilizing an organizational platform like MCIM and our CMMS (Computerized Maintenance Management System) module for managing your maintenance operations can simplify and streamline your work order process.

How digitizing work orders can help your business

Many facility managers are familiar with the manual work order process utilizing clipboards and spreadsheets. The traditional way of doing things is often very time-consuming, making it difficult to access information quickly, and it can be prone to errors and inaccurate data.

By digitizing work orders, companies can centralize, standardize, and streamline the work order process. A digital process allows work orders to be created by any mobile device and access necessary documents and information in the field. In addition, real-time aggregated and benchmarked data enables you to create automated workflows to generate work orders and preventative maintenance requests. All of this reduces manual paperwork – which is better for the environment – and makes processes more efficient while improving data timeliness and accuracy.

5 benefits of digitizing work orders with a CMMS

  • Streamlined and automated workflow: Work order management software streamlines and automates work order processing, allowing businesses to more efficiently manage their workflow and resources.
  • Increased visibility on work orders: With work order management software, you can easily view the status of all work orders in your system, allowing you to more quickly and accurately identify areas where you can improve efficiency.
  • Improved customer service: By streamlining and automating your work order process, you can provide better customer service by responding quickly to customer inquiries and requests.
  • Better tracking and reporting capabilities: Work order software allows you to track and report on critical metrics such as turnaround time, customer satisfaction, and quality assurance.
  • Reduced costs: By streamlining and automating your work order process, you can reduce operational costs associated with manual processes.

Feature Highlight: Automate Your Facility Condition Index Scoring, Reporting, And Response with MCIM

Get ready to scale

Work orders are essential for proper maintenance. Properly managing work orders provides stability and savings. Utilizing a CMMS to manage processes and establish a preventative maintenance program will help you stay ahead of many maintenance needs, keep your team efficient, and create a solid foundation to scale your company.

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