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Holistic Solutions for Data Center Ops – Unsilo Your Data

May 23, 2023

In the ever-evolving world of data center management, finding the right tools and strategies to ensure efficient operations is crucial. Traditional approaches often involve a patchwork of point solutions, leading to fragmented processes and data silos. However, a new paradigm is emerging—one that emphasizes the importance of interconnected, holistic solutions that unify data center operations.

MCIM (Mission Critical Information Management), offers comprehensive features and functionalities that go beyond the capabilities of traditional point solutions like DCIM (Data Center Infrastructure Management) and CMMS (Computerized Maintenance Management System), bringing multiple point solutions into a single, unified operating system for your data center.

The Fragmented Data Center Management Landscape

In the past, data center management initiatives were characterized by a fragmented approach to data sources, with organizations relying on disparate systems and manual processes. Operators in the field were responsible for filling out incident reports, change reports, and CMMS work orders. Still, the valuable knowledge required to optimize operations often remained trapped in their heads. This fragmentation posed significant challenges in harnessing the full potential of data center management.

One of the main obstacles was the difficulty of extracting and capturing this valuable information cleanly and efficiently right at the moment of reporting. Operators complete their rounds, document incidents, and initiate change requests using different tools and systems. These siloed processes increased workload, resulting in redundant data entry, increased risk of errors, and inefficient workflows.

The Old Way

The lack of integration between different systems meant that big critical insights are scattered across various platforms, making it challenging to gain a comprehensive view of data center operations. This fragmented landscape prevents organizations from having a unified understanding of their infrastructure, hindering decision-making processes, and impeding the ability to address potential issues proactively.

Furthermore, relying on manual processes and paper-based documentation introduces additional layers of complexity. The need for manual data entry and manual transfer of information between systems not only consumed valuable time but also increased the likelihood of human error. Organizations needed help to maintain accurate and up-to-date records, making it challenging to identify trends, analyze historical data, and implement effective strategies for optimization.

To overcome these challenges, organizations recognized the need for a transformative shift towards a more integrated and holistic approach to data center management. The goal was to unify disparate systems, streamline processes, and capture critical knowledge in real-time, ensuring it was readily available and cloud-based for analysis and decision-making.

By implementing unified platforms like MCIM (the all-in-one critical facilities management tool), data centers eliminated silos and consolidated data from various sources into a single, comprehensive operating system.

With a holistic solution, operators could seamlessly document incidents, track change requests, and manage work orders within a unified interface. This streamlined approach reduced duplicate efforts, minimized the risk of errors, and facilitated the immediate availability of critical information for analysis, optimization, and reporting purposes.

Integrating data center operations into a centralized management system gave data center operations a single-pane-of-glass view of their critical assets, enabling them to identify patterns, spot anomalies, and make data-driven decisions. With real-time data capture and analysis, teams were able to conduct proactive maintenance, rapidly respond to incidents, and improve overall operational efficiency.

MCIM: The Unified, Holistic Solution

MCIM, developed by Fulcrum Collaborations, is not just an asset management platform—it’s a holistic critical facility engineering and operations information management tool. Unlike traditional fragmented approaches, MCIM eliminates the separation of incidents from asset records and integrates change management efforts. This comprehensive solution removes the need for multiple systems and external reporting requirements, providing a unified view of critical data.

MCIM Modules

The Value of Continuous Management

One of the key advantages of a holistic solution like MCIM is its emphasis on continuous management. Unlike point solutions that offer fragmented insights, MCIM provides a unified platform for ongoing monitoring, analysis, and optimization. With MCIM, data center operators can proactively identify and address potential issues before they escalate, ensuring uninterrupted operations and improved performance.

The Core Value of Asset Management

Asset management lies at the heart of effective data center operations. MCIM recognizes this by integrating asset management into its platform, eliminating the need for separate systems. By streamlining processes and consolidating asset-related data, MCIM enables data center managers to comprehensively view their assets, ensuring efficient maintenance, tracking, and retirement strategies.

The Importance of a Supportive Team

While tools play a crucial role in data center management, the value of a dedicated and knowledgeable team should not be underestimated. MCIM offers white glove support, providing personalized assistance and expertise to its users. This collaborative approach ensures that data center operators have the necessary guidance and resources to make informed decisions and stay on track with their management goals.

Standard Operating Procedures (SOPs) for Efficiency

Efficiency is a top priority in data center management, and MCIM recognizes this by incorporating Standard Operating Procedures (SOPs) into its platform. By centralizing and standardizing automation procedures, MCIM enables data center operators to streamline workflows, ensure consistency, and adhere to industry best practices. This improves efficiency, enhances compliance, and reduces the risk of errors.

Understanding the Asset Lifecycle

Data center assets have a lifecycle that spans from production to retirement. MCIM provides a comprehensive view of the asset lifecycle, allowing operators to track and manage assets at every stage. By optimizing asset utilization, implementing proactive maintenance strategies, and making informed decisions about retirement or replacement, data center managers can maximize the lifespan and value of their assets.

Using Data Science to Prevent Data Quality Failure

Data science has revolutionized various industries, and data center management is no exception. MCIM leverages data science techniques and predictive analytics to spot potential failures before they happen. By analyzing historical data, monitoring real-time metrics, and employing machine learning algorithms, MCIM empowers data center operators to take proactive measures to mitigate risks and ensure uninterrupted operations.

Clean Data and its Transformative Power

MCIM understands that clean data is the foundation for driving business outcomes. Unlike traditional systems that separate incidents, assets, and change management, MCIM maintains a unified approach. By eliminating the need for external reporting systems or data roll-up, MCIM ensures that data center operators can trust and view their data in one centralized platform. This clean and comprehensive data allows for accurate business intelligence and enables the application of artificial intelligence (AI) technologies for advanced analytics and insights.

MCIM’s Custom Advisory Services

MCIM goes beyond just providing a software platform. It offers custom advisory services to support its clients throughout their implementation and beyond. With white-glove data migration and implementation processes, MCIM ensures a seamless transition to its paradigm. The team at MCIM assists with asset transformations, legacy incident imports, and the building of Standard Operating Procedure (SOP) and Method of Procedure (MOP) scripts. Furthermore, MCIM can customize the platform to align with clients’ existing terminologies and end-to-end workflows, facilitating easy adoption and maximizing software usability.

MCIM’s Business Intelligence Capabilities

MCIM offers a range of robust business intelligence capabilities to data center operators. Its Asset Management, Incident Reporting, Change Management, Facility Rounds, and Assessments engines are intelligently configured to optimize the intersections among these core functionalities. As data is collected and analyzed within MCIM, customers gain valuable insights into asset failure rates, root cause analysis of equipment failures, predictive and prescriptive maintenance recommendations, digitized workflow and scripting, and more. This wealth of information empowers data center managers to make data-driven decisions and optimize their operations.

Risk Assessments and Mobile Readiness

Risk assessments are crucial in data center management, and MCIM recognizes their significance. By providing robust risk assessment capabilities, MCIM enables operators to identify and mitigate potential risks to their critical infrastructure. Additionally, MCIM offers mobile readiness, allowing operators to access the platform from anywhere, anytime, using their mobile devices. This flexibility ensures that data center managers can stay connected and take proactive actions even when on the go.

Seamless Integration with CMMS, Maintenance, and Projects

MCIM integrates with CMMS, maintenance management systems, and project management tools. By leveraging the power of the Salesforce platform, which is already widely adopted in Fortune 1000 companies, MCIM eliminates the need for complex back-end infrastructure development. This integration allows MCIM to focus on continuously improving its product offerings, ensuring that all organizations using MCIM benefit from worthwhile upgrades. With a controlled release process, MCIM ensures that clients receive the latest features and enhancements without disruption, fostering a positive user experience and high client satisfaction.


An integrated, holistic solution like MCIM offers distinct advantages over point solutions like DCIM and CMMS in data center management. MCIM provides continuous management capabilities, integrates asset management at its core, offers white-glove support from a dedicated team, incorporates SOPs for streamlined efficiency, and enables comprehensive data-driven decision-making. With its focus on clean data and robust business intelligence features, MCIM empowers data center operators to transform their operations and maximize the value of their critical facilities.

Choose MCIM for a comprehensive and integrated approach to data center management and experience the benefits of a truly holistic operating system.

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